Telecom companies have complex billing systems that require the attention of numerous experts. With thousands and sometimes millions of customers, it’s imperative to maintain the high accuracy of the billing process. The high volume of data makes it hard to process payments timely and correct billing mistakes quickly.
The complexity of the billing process stems from the numerous way a telecom client can be charged. The majority of companies use one of the two options:
- Rental charge – a monthly charge based on the service plan chosen by the customer. For example, a basic telephone monthly charge can be $10.
- Usage charges – a charge based on how the customer uses the service. For example, for telephone services, the more calls are made, the higher the cost.
Besides the above two charges, telecom companies can charge for such services as installation, service suspension, termination, relocation, and more.
To arrange an effective billing process, the company needs to account for the variety of different charges and generate invoices for the customers. Meanwhile, payment delays and errors have to be dealt with timely. Since telecom companies work with numerous customers, they need to have an effective process for invoice management.
Telecom Billing Systems
Since telecom companies have to deal with complex charging processes, handling them manually could be extremely time-consuming and error-ridden. That’s why they need high-quality software that handles the majority of the billing issues automatically.
Each telecom company needs the software to offer a certain set of features such as:
- Customization options – to cater to the different processes associated with invoice generation.
- Electronic billing – since paper invoices are slowly phasing out, telecom companies are implementing e-billing. The software must have an electronic billing option. Besides added convenience e-billing helps companies reduce their carbon footprint.
- Checking for duplicate records – the high number of customers makes it easy to miss duplicate subscribers. The billing software should be able to check for duplicate records so the company doesn’t face financial losses. It should identify users by social security numbers.
- Simple gateway integration – the system should be able to integrate with popular payment gateways like PayPal, Stripe, WePay, etc. This can help subscribers make online payments, which in turn reduces payment time.
- Multiple business model support – telecom companies often have different business models like prepaid and postpaid. The software has to be flexible to accommodate these models separately and in tandem.
- Tax calculation – the software should keep taxation nuances in mind to automatically add taxes for subscribers from different locations.
- Security – since telecom billing software deals with sensitive subscriber information, it must encrypt data to provide sufficient security. It should also create a backup to prevent data loss consequences.
According to the developers of telecom billing software, Kansys, a robust telecom billing app should be able to handle:
- Rating and billing – rating the usage of services and creating bills accordingly.
- Payment processing – receiving payments and posting them on a subscriber’s account.
- Payment control – keeping track of outstanding payments and reminding subscribers about them regularly.
- Handling adjustments – if a customer has questions about their bills, the software should be able to refund payment of make adjustments timely.
- Multilingual support – if the company is working with international clients, the program should be able to issue invoices in other languages.
- Multicurrency support – if the company is sending bills abroad, the software should be able to support billing in multiple currencies.
- Product handling – if the company is offering different products or services, the software should be able to handle billing separately.
Overall, telecom billing software is a complex multifaceted program that should be able to deal with a variety of telecom billing nuances. With many options available today, choosing one can be tricky.
Things to pay attention to include:
- Customization – there is no “one size fits all” telecom software. If the program doesn’t offer customization options, consider looking at other apps.
- Features – take the time to study the features offered by telecom software. If it lacks essential options, you’d need to buy additional programs or do the job manually.
Before buying this type of software, it’s important to check the reviews. Telecom companies usually leave long and detailed reviews that provide extensive information about the programs they use.