Njengoba lokhu kuntengantenga komnotho kuqhubeka kudala umonakalo emabhizinisini emhlabeni wonke, inani elandayo lochwepheshe liyacelwa ukuba lenze okwengeziwe ngokuncane. Lokhu kusho ukuthi izinkampani zibheke kubasebenzi bazo ukuze zithole iminikelo emikhulu kokubili ngekhwalithi nangenani. Ngenhlanhla, ubuchwepheshe bukwenza kube lula kunangaphambili ukuthi abasebenzi benze okwengeziwe ngesikhathi esifushane. Nazi ezinye izixazululo zobuchwepheshe ezingasetshenziswa ukudala indawo yokusebenza esebenza ngempumelelo futhi ekhiqizayo.
1.) BYOD - Letha Idivayisi Yakho
Ngokombiko we-Cisco Connected World Technology Report ka-2010, abaqashi abangamaphesenti angu-85 okwamanje bavumela abasebenzi babo ukuthi basebenzise ama-smartphone, amaphilisi, amakhompyutha aphathekayo, noma amanye amadivaysi ngezinjongo zomuntu siqu nezebhizinisi ngenkathi besemsebenzini. Uma isetshenziswa ngendlela efanele, lo mkhuba ungasiza ekukhuliseni umkhiqizo ngokunikeza abasebenzi ukuguquguquka okwengeziwe ukuze basebenze besuka noma kuphi nganoma yisiphi isikhathi. Ukwengeza, ukwanda kwezinsizakalo zamafu kwenza leli qhinga libe enye yezindlela ezibiza kakhulu zokwandisa umkhiqizo jikelele. Ngenxa yalokho, ziyanda izinkampani eziguqula i-BYOD ibe ngokoqobo.
2.) Amathuluzi Okuxhumana
Indawo yokusebenza esebenza ngempumelelo futhi ekhiqizayo ingadalwa lapho amathuluzi okuxhumana esetshenziswa ngendlela efanele. Isibonelo, uma wonke umuntu ehhovisi ebengasebenzisa izinhlelo zemiyalezo esheshayo njenge-Skype nengxoxo ye-Google, bazokwazi ukuxhumana ngokushesha nakalula omunye nomunye.
Abasebenzi bebengashiya izaziso uma kuyiwa ekhefini ukuze kungabi khona ozothatha indawo yabo futhi bazokwazi ukwenza umsebenzi umuntu engasekho. Ukuxhumana ngokubhala nakho kubalulekile. Ukusebenzisa amathuluzi okuxhumana ngendlela ebhaliwe kuvumela umbhali ukuthi athathe isikhathi sakhe futhi abhale imicabango yakhe ngokuningiliziwe, aqiniseke ukuthi inembile futhi icatshangwe kahle.
Umamukeli futhi unenzuzo yokuthola lolu lwazi ngokuhamba kwesikhathi, okumvumela ukuba agaye lokho azokufunda ngaphandle kokuzwa sengathi kufanele abe ngaphansi kwengcindezi phakathi nengxoxo. Ngaphezu kwalokho, amathuluzi okuxhumana afana nezinhlolovo zokubandakanya abasebenzi angasetshenziswa lalela abasebenzi bakho kanye nokunikeza impendulo ngokushesha kanye neziphakamiso zokuthi iphrojekthi ihamba kanjani. Yingakho abanikazi bamabhizinisi abaningi besebenzisa lokhu namanye amathuluzi okuxhumana afanayo.
3.) I-CRM – Ukuphathwa Kobudlelwane Bekhasimende
A ukuphathwa kwamakhasimende kwamakhasimende (CRM) uhlelo luvumela abasebenzisi ukuthi balandelele futhi baphathe kangcono umsebenzi wamaklayenti eziteshini eziningi ezifana nefoni, i-imeyili, nenkundla yezokuxhumana. Lawa masistimu aklanyelwe ukusiza amabhizinisi alandelele yonke into kusukela emizamweni yokuqala yokuxhumana kuya emsebenzini wokugcina ukuze kusizwe amakhasimende kangcono kuyilapho kukhushulwa amanani okusabela endleleni. Isetshenziswa cishe ingxenye yazo zonke izinkampani zase-US, Isoftware Yokuphatha Amakhasimende futhi ingasiza abasebenzi ukuthi basebenze ngokuphumelelayo ngokwenza ukuxhumana kube lula ngenkathi ikhuthaza ukubambisana phakathi kosebenza nabo.
4.) Ukwabelana Ngefayela
Endaweni yethu yesimanje, abasebenzi bavame ukuba namathuluzi amaningi ezobuchwepheshe ahlukene abanawo. Ngaphezu kwedeskithophu noma ikhompuyutha ephathekayo, bangase babe nethebhulethi noma ifoni abalalela ngayo umculo futhi babukele amamuvi lapho besendleleni esitimeleni noma phakathi nekhefu labo lesidlo sasemini. Njengoba izinkampani eziningi sezithuthukele ekuvumeleni ukwabelana ngamafayela endaweni yokusebenza, kuba lula nakakhulu ukuthi abasebenzi balalele umculo abawuthandayo noma babukele amamuvi abawathandayo.
Ukwabelana ngamafayela, njengoba kuzwakala, ukwabelana ngamafayela - ngokuvamile alalelwayo nevidiyo - ngenethiwekhi. Ifayela lingagcinwa kukhompuyutha yomunye umsebenzisi (noma okuphambene nalokho), kodwa lisekhona njengefayela elilodwa nje. Ngeke idlalwe ngqo ngaphandle kwamakhompyutha njengefayela leMP3. Kunalokho, ifayela liyafinyelelwa (noma lisakazwa) ngenethiwekhi ngeseva yokusakaza.
Lobu buchwepheshe buhlinzeka ngendlela esebenzayo yokunamathisela amafayela amakhulu njengevidiyo noma okurekhodiwe emilayezweni ye-imeyili, njengoba abahlinzeki be-imeyili abaningi manje sebenikeza amaklayenti e-webmail anesidlali semidiya esakhelwe ngaphakathi. Izinkampani zithola ukuthi lo mkhuba unyusa amazinga okukhiqiza.
5.) Imihlangano ebonakalayo
Imihlangano Engokoqobo ziya ngokuduma kakhulu njengoba amabhizinisi kanye nabasebenzi bekhula. Imihlangano ebonakalayo (njengaleyo eku-Skype noma ku-Google Hangout) ayivumeli kuphela izingcingo ezilula zengqungquthela kodwa futhi ivumela ababambiqhaza ukuthi babonane ngempela phakathi nomhlangano. Lokhu kusiza ukukhuthaza indawo yokusebenza engcono ngokusetshenziswa kokuxhumana okungakhulumi njengokukhuluma kobuso nokunyakaza komzimba. Iphinde iqinisekise ukuthi wonke umuntu uyanaka futhi ulalele imininingwane yengxoxo njengoba ivumela izinsiza ezibukwayo ezifana izethulo zemihlangano yokudala namaspredishithi azovezwa esikrinini esihlukile, esibukwa yibo bonke ababambiqhaza.
Amabhizinisi manje asebenzisa i-Virtual Meetings njengendlela esebenzayo esikhundleni semihlangano yobuso nobuso noma izingcingo zezingqungquthela; lokhu kuvumela imihlangano engcono futhi ekhiqizayo enesikhathi esincane sokuphumula.
Imihlangano Ebonakalayo ingasetshenziswa ezimbonini eziningi, njengemboni yezobuchwepheshe ukubamba izingcingo zezingqungquthela noma imihlangano ngaphambilini ebitholakala mathupha kuphela ngenxa yemikhawulo yesikhathi kanye nabahlanganyeli abaningi. Kuyaduma futhi embonini yezinsizakalo lapho amabhizinisi nabasebenzi bengekho eduze komunye nomunye, okubavumela ukuthi babe nomhlangano ngokuphumelelayo njengokuthi wonke umuntu usegumbini elilodwa.
6.) Amalungiselelo Omsebenzi Aguquguqukayo
Abasebenzi bathola ukuguquguquka okwengeziwe endleleni abasebenza ngayo, ukukhetha ukuthi bazosebenza nini nokuthi isikhathi esingakanani. Ngenxa yalokho, abasebenzi bavame ukukhiqiza kakhulu kunasezindaweni ezijwayelekile zamahhovisi.
Lezi zinhlelo ezivumelana nezimo zingabandakanya ukuxhumana ngocingo okungenani usuku olulodwa ngeviki; ukusebenza ekhaya ngezinsuku ezithile; ukuthatha ikhefu phakathi nosuku lokusebenza ukuze uyovolontiya esikoleni sengane; ukuhamba ekuseni ngoLwesihlanu ukuyothamela umdlalo weLittle League, nokuthatha amakhefu amade esidlo sasemini.
Njengoba kushiwo esihlokweni se-Wharton School, “Uma udinga isifundo sokuvuselela sendlela yokusebenza ngobuhlakani phakathi nosuku, amahora aguqukayo angaba ithikithi lakho. Abasebenzi abakholelwa ukuthi banokubona okuthile ngamahora abo okusebenza bakhiqiza kakhulu kunalabo abangenakho lokhu kuvumelana nezimo, ngokocwaningo lwakamuva ku-Journal of Applied Psychology. Labo abasebenzisa ngokunenzuzo izinqubo zokuhlela ezivumelana nezimo bavame ukujabula kakhulu ngemisebenzi yabo.”
Le mikhuba eyamukelwa izinkampani yandisa umkhiqizo ngenxa yokuthi abasebenzi abalahlekelwa ukugxila kwabo lapho becabanga ngeminye imithwalo yabo yemfanelo. Kunalokho, lolu hlelo lubakhuthaza ukuba bagxile kakhulu emisebenzini abayenzayo.
7.) Amathuluzi Okusebenzisana
Amathuluzi okuhlanganyela amayelana nokusebenza ndawonye. Ukusebenzisana kuwumqondo olula, kodwa kungase kube nzima ukuwusebenzisa kahle. Abasebenzi banamuhla bafuna izixazululo ezisebenzayo zokusebenzisana ezingasebenza noma kuphi nanoma nini, ukuze benze imisebenzi yabo kangcono. Ngosizo lwamathuluzi okusebenzisana, izinkampani ziyakwazi ukunciphisa izindleko ngokuthuthukisa ukuxhumana kwangaphakathi nokunciphisa ukuxhumana nokwengamela, okwenza kube nendawo yokusebenza ephumelelayo nekhiqizayo.
Kunamathuluzi amaningana laphaya awela ngaphansi kwesambulela esisebenzisanayo. Ezivame kakhulu zihlanganisa:
-Amasistimu wokuphatha ukuhamba komsebenzi: Lezi zixazululo zisiza ukuzenzela nokuphatha izinqubo zokusebenza kuyo yonke iminyango noma amayunithi ebhizinisi, ukuze abasebenzi bakwazi ukuchitha isikhathi esincane emisebenzini emincane uma kuqhathaniswa nangaphezulu emsebenzini obaluleke kakhulu wenkampani.
-Enterprise Social Networks: Amabhizinisi manje asebenzisa izinkundla zokuxhumana zebhizinisi njengenkundla eyodwa yokwabelana nokusebenzisana nozakwabo namakhasimende, ozakwethu bangaphandle bebhizinisi, ngisho nabathengisi. Lawa mathuluzi avumela abasebenzi ukuthi baxhumane ngendlela engakaze ibonwe ngaphambili. Baphinde basize izinkampani zigcine konke okuqukethwe kuzo endaweni eyodwa, okwenza kube lula ukukuthola nokwabelana.
-Amathuluzi eNgqungquthela Yewebhu: Lawa mathuluzi asiza abasebenzi ukuthi bahlangane ndawonye ukuze benze imihlangano, izethulo, noma izikhathi zokuqeqesha, ukuze bakwazi ukukhuluma ubuso nobuso, kungakhathaliseki ukuthi bakuphi emhlabeni. Amathuluzi amaningi enkomfa yewebhu avumela ababambiqhaza ukuthi babelane ngezikrini futhi bahlanganyele kumadokhumenti ngesikhathi sangempela.
-Amathuluzi Okubambisana Kwedatha: Izibonelo zifaka amaspredishithi e-Google kanye ne-Dropbox. Lezi zixazululo zigcina wonke umuntu osebenza kuphrojekthi noma ifayela esesikhathini samanje, kungakhathaliseki ukuthi ukuphi emhlabeni.
Njengoba kuchaziwe ngenhla, izinkampani zisebenzisa la mathuluzi ezobuchwepheshe ukukhulisa umkhiqizo. Njengoba indlela esisebenza ngayo ishintsha, izinkampani eziningi zisebenzisa lezi zixazululo ukuze zihlangabezane nezidingo zabasebenzi bazo.